Member Service Manager

CPSDA
Remote

Position: Member Service Manager

Full Time
Work Remotely

 

The Collegiate and Professional Sports Dietitians Association (CPSDA) represents the vast majority of advanced practice registered dietitians in the United States who work full-time with athletes in colleges, professional sports, Olympic training centers, the U.S. Military and in law enforcement. CPSDA’s member-driven national not-for-profit organization mission is to create leaders who elevate the profession of Sports Nutrition through ethical, science-based, cutting-edge care.

 

Job Summary:

CPSDA is seeking an accomplished professional for the newly created position of Member Service Manager.  The Member Service Manager will oversee and manage the association management system, learning management systems, as well as other organization platforms. The position will oversee development, planning, and management of organization’s membership initiatives while maximizing the full potential of the AMS and LMS, creating value and engagement opportunities for CPSDA members.

 

Position Responsibility Overview

·       Become the expert level user and maintenance of CPSDA’s Association Management System and Learning Management System (MemberClicks)

·       Foster an engaging membership community by maximizing and promoting AMS features

  • Support and enhance member tracking with equity, diversity, and inclusion and the industry segments of membership
  • Provide membership and engagement analytics to CPSDA Board of Directors, Executive Director and Chief Operating Officer
  • Supports the annual renewal cycle: invoices, follow-up communications, email notifications to past-due and lapsed members
  • Serves as member concierge for member inquires via email and phone and manage quarterly office hours

·       Manage CPSDA’s scholarship programs

  • Coordinate and oversee CPSDA’s yearly research award application, selection, progress and presentation with CPSDA’s assigned Board of Director

·       Manage CPSDA’s Job Board platform

·       Oversee yearly Board of Director elections with assigned Board Member and Nomination Committee

·       Other duties as assigned

 

Knowledge, Skills, and Abilities

●      Experience working with AMS/LMS

●      Excellent Customer Service

●      Strong interdepartmental collaboration and communication

●      Detail oriented

●      Excellent organization and time management skills

●      Strong strategic, creative, problem-solving and leadership

●      Flexibility to handle multiple tasks and to adapt to shifting priorities

 

Preferred Qualities:

·       2 years or more experience in related work, preferably with a membership association

·       College degree

·       Candidates familiar and proficient working with technology and databases, such as association management systems (AMS), learning management systems (LMS), and content management systems (CMS).

·       Living within 50 miles of a major airport

·       Flexible work schedule for communication across all time zones.

 

Additional Position Commentary:

·       Job Perks - This is a work from home position that will require travel throughout the year to support events, sponsors, and organization growth.  A monthly cell phone stipend and a laptop computer will be provided. This position offers flexibility in schedule and vacation, 401 K, telehealth, dental, and life and disability insurance. Health insurance is not covered, however
-      For any employee who does not have health insurance, CPSDA will provide 
      assistance in obtaining it through our consultant with Safe Bridge insurance.  CPSDA
      does not offer a health plan but will provide assistance in covering premium costs up
      to $450 per month, whichever is less.  

-        For any employee who has the option to have health insurance covered by a spouse or parent, CPSDA will provide assistance in covering premium costs up to $450 per month, whichever is less. 

 

-        The reimbursement amount can be reevaluated once a year at open enrollment or in the event of a significant life event (death, change of job status, marriage etc.)

 

●      Availability - The Member Service Manager will need to establish and communicate a plan of availability to the Chief Operating Officer and Executive Director.  Some night and weekend communication is expected and if a matter is time sensitive, staff will communicate via phone, voicemail, or text.  Individuals will be expected to maintain a distraction free environment during normal business hours.

●      Performance Review Process - The CPSDA is a continuous improvement organization with a growth mindset.  The performance review process will happen after 90 days of employment and at minimum one time per year.

●      Reporting Responsibilities - The Member Service Manager will primarily report to the Chief Operating Officer, with a secondary report to the Executive Director, but will be a strategic partner to all staff and CPSDA board members. 

●      Start date:  June 17, 2024

●      Salary Range: $62,000-72,000